faq

  • Choose your scheme, level and room type, then input quantities for your desired materials from the provided list.

  • Each design will come with a design package acting as a guide to assist with install.

  • Get a complimentary design, complete with a design package and guides to help you measure the materials accurately.

  • The procurement timeline depends on DSG's receipt of quantities. Once they have the information, your order will be placed. A tracking disclaimer "Lead times are subject to change" will be provided upon order placement.

  • You can choose to order only some items or all items within the package. As an additional resource, we offer customizing options that is billed by the hour.

  • On-site personnel or a GC should measure and quantify materials, accounting for waste to ensure accurate ordering.

  • If unavailable, we have alternative options that will be similar to the original.

  • We recommend ordering the full package to have a cohesive finished design, but you can choose to order what you need.

  • Reorder through our website.

  • We recommend ordering all the materials at once and keep them stored on site.

  • Purchasing through DSG is included in the final price.

  • We recommend keeping the schemes separate as they are carefully crafted cohesive designs.

  • We recommend reaching out to AE Design Group for a custom design consultation to ensure everything works together seamlessly.

  • Customer needs to inspect goods and provide photos as soon as the goods are received. Contact us immediately within 24-48 hours.

  • Our procurement specialists will contact you within 24-48 hours to provide the complete cost, inclusive of estimated shipping and tax, and to facilitate the payment process.

For more information, please contact us at info@aedg-dod.com

For custom designs, please contact us at ae@aedesigngroup.com